The context in which banking institutions are now operating has changed, due to technological evolution, the growth of customer expectations, and globalization. Now, the attention has been focused on the relationship between the banks and the customers. That relationship includes all the financier date, privacy information and personal communications from clients. The global world market is an economic system with a strong interdependence between the stability of the banking industry and transparency in its relations with businesses. The study is focused on the relationship between bank and business, specifically it was analyzed what drivers a business choose before to start a relationship with a bank. Following it was explored the resulting of satisfaction of the relationship. The businesses that were considered are companies in the Italian mechanical industry. The mechanical sector was chosen as a strategic asset of the Italian economy.

La qualità del rapporto banca-impresa. Un’analisi empirica sulle aziende metalmeccaniche italiane

OLIVIERI, ELISA
2019

Abstract

The context in which banking institutions are now operating has changed, due to technological evolution, the growth of customer expectations, and globalization. Now, the attention has been focused on the relationship between the banks and the customers. That relationship includes all the financier date, privacy information and personal communications from clients. The global world market is an economic system with a strong interdependence between the stability of the banking industry and transparency in its relations with businesses. The study is focused on the relationship between bank and business, specifically it was analyzed what drivers a business choose before to start a relationship with a bank. Following it was explored the resulting of satisfaction of the relationship. The businesses that were considered are companies in the Italian mechanical industry. The mechanical sector was chosen as a strategic asset of the Italian economy.
2019
File in questo prodotto:
File Dimensione Formato  
phd_uniurb_275086.pdf

accesso aperto

Tipologia: DT
Licenza: Creative commons
Dimensione 1.85 MB
Formato Adobe PDF
1.85 MB Adobe PDF Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11576/2664013
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact