How Advanced are Italian Regions in Terms of Public e-Services? The Construction of a Composite Indicator to Analyze Patterns of Innovation in the Public Sector

This paper applies an open and transparent methodology to construct a composite indicator for the analysis of the diffusion of ICT in the public sector and the development of public eServices across Italian regions. This methodology, based on OECD/EC-JRC Handbook and incorporating experts’ opinion into a Data Envelopment Analysis, will allow us to define a ranking of Italian regions in terms of ICT adoption and of eService development. Data are obtained by merging four different surveys carried out by Between Co. (2010 - 2011) and Istat - Italy’s National Bureau of Statistics (2009). We add to extant empirical literature in three ways. First, we offer a comprehensive measurement of advances in digital government that is not circumscribed to a single domain (e.g. administrative procedures of public administrations) but is rather aimed to capture a wide spectrum of public eServices (eGovernment, eEducation, Intelligent Transport Systems, eHealth). Second, we tackle a major drawback of existing statistics and benchmarking studies which are largely based on the count of services provided online, by including more sophisticated indicators on the quality of services offered and on back office changes. The results – both in terms of scores and regional rankings - highlight the presence of different patterns of adoption and use of public eServices at the local level. Third, we offer a rich account of the extreme heterogeneity of public eService development and of the underlying technological and organizational change at the sub-national level, and hence provide a basis for the differentiating policy measures across regions.