The use of information systems in small and medium-sized firms. Operational tools or instruments for management control and strategy development?

The paper is the product of an empirical research conducted by the University of Urbino and it aim to analyze the diffusion rate and the type of use of Business Information Systems (IS) among italian SMEs. Results suggest that micro and small enterprises still record a lower IS adoption rate and prefer operational IS rather than managerial and strategic ones, although they are quite aware of possible benefits linked to the use of information systems.